Business Operations Specialist

Career Opportunity

Business Operations Specialist

Remote
All candidates must live in California.

Posted: 10/29/21

CCGI is looking for an entry-level Junior Salesforce Administrator with 1-2 years of professional experience to join our Operations team as CCGI scales its support to all K-12 districts across the state.

This person is already confident in creating and maintaining new users, profiles, permission sets, flows, data management (i.e. data export and import), custom reports, and dashboards. Our ideal candidate has intermediate knowledge of Salesforce automation processes, formulas, and validation rules, and they are eager to grow their abilities in these areas. In addition to being an active member of our Salesforce team, our ideal candidate is committed to providing general administrative support to the organization at large.

You will be part of a team that works to solve large-scale, system-level problems. As such, you must be comfortable working with unknowns and ambiguity, have an ability to move from ambiguity to concrete solutions, and you should have a passion for promoting public education and advancing educational equity.

What Will You Be Doing?

  • Manage daily user support requests.
  • Maintain our Salesforce instance to stay updated with current releases.
  • Handle all basic Salesforce administrative functions, including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasks.
  • Train new staff members to effectively and confidently use Salesforce and support ongoing training for CCGI staff.
  • Research upcoming Salesforce releases and provide preliminary recommendations to the Salesforce Administrator to enhance efficiency and productivity.
  • Participate in the QA process in all new Salesforce development.
  • Support the Salesforce Administrator Manager with complex Salesforce development projects.
  • Provide general administrative support to the CCGI team as required, assigned, or directed.

What Is Your Formal Education Experience?

  • A Bachelor’s degree is required.
  • Minimum of 1-2 years of experience in the workforce.
  • Salesforce Administrator Certification required.
  • Platform App Builder Certification preferred.

What Intangibles Do You Need?

  • Confident decision-making skills and collaborative spirit.
  • Strong writing skills, with the ability to efficiently and clearly communicate complex information in writing.
  • Excellent professional judgement.
  • Thrive in a fast-paced environment with changing priorities and deadlines.
  • Juggle multiple tasks with ease and grace.
  • Meticulous attention to detail.
  • Excellent verbal communication skills and the ability to communicate with various levels of professionals.
  • Strong organizational, project, and time-management skills.
  • Ready to thrive in a work culture with the following characteristics: collaboration and learning, data-driven practices, direct feedback, documentation, due diligence and preparation, professionalism and kindness, self-reflection, strategic thinking, and vulnerability.
  • Open and committed to using a nonviolent communication feedback model.

More about CCGI

The California College Guidance Initiative (CCGI) works to ensure that all 6th-12th grade students in California have access to a systematic baseline of guidance and support as they plan, prepare, and pay for postsecondary education and training.

This baseline is provided by CaliforniaColleges.edu, which provides California students and educators with a wide range of college and career planning information and tools. The site also houses, audits, and transmits student data to help ensure more accurate and efficient decisions regarding admissions, financial aid, and course placement. CCGI provides technical assistance, support, and training to K-12 school districts in order to support students, counselors, and parents with the systematic use of CaliforniaColleges.edu, including its transcript-informed tools.

CCGI is a positive, diverse, and supportive culture.

Everyone at CCGI works remotely. We are all located in various parts of California. We rarely meet in person. Instead, we make use of tools, such as ZOOM, Slack, and Salesforce, to communicate and document our work.

CCGI is housed at the Foundation for California Community Colleges but is an autonomous initiative with its own mission, goals, and leadership team.

The Foundation for California Community Colleges (Foundation) is committed to providing an environment of mutual respect where equal employment opportunities (EEO) are available to all employees and applicants without regard to race, color, ancestry, national origin, genetic characteristics, sex, gender identity, gender expression, sexual orientation, marital/parental status, political affiliation, religion, age, disability, pregnancy, childbirth, breastfeeding or veteran status. In addition to federal law requirements, the Foundation for California Community Colleges complies with applicable state and local laws governing non-discrimination in employment.

The Foundation for California Community Colleges is committed to workplace policies and hiring practices that comply with federal, state, and local law. During the hiring process, the Foundation is interested in hiring qualified candidates who are eligible and authorized to work in the United States. However, at this time, the Foundation is not able to sponsor visas. As a result, the Foundation cannot hire applicants that currently, or in the future, require immigration sponsorship for work authorization (i.e., H1B or F1 Student Visa).

Contact

If you have questions about CCGI career or RFP opportunities please contact us.