Director, User Support and Training

Career Opportunity

Director, User Support and Training

All candidates must live in California.

Posted: 5/18/21

The California College Guidance Initiative is looking for an educator with deep experience in school counseling who can lead our efforts to help educators use innovative technological tools and curricula to close equity and opportunity gaps for California’s 6th-12th grade students.

The California College Guidance Initiative streamlines the college planning and application process for California students and helps colleges access the information they need to inform key decisions about admission, first-year academic placement, financial aid, advising, and supportive services. The Director, User Support and Training will provide strategic leadership to the team that provides front-line support and virtual training to counselors, teachers, and other educators who use to facilitate career exploration, college knowledge, and postsecondary planning and to launch and track college and financial aid applications.

The ideal candidate is an empowering leader, with first-hand experience providing student guidance in a K-12 school district. They understand the challenges schools and districts face in improving college and career outcomes, and they are motivated to address them to create sustainable, student-centric and systemic change. This person has successfully supported other educators in implementing practice changes through training and support.

This position will be responsible for leading a growing team as the California College Guidance Initiative expands its reach over the next several years. To be successful in this role you must believe in the possibility of systemic change and be able to iterate strategy to help achieve it. We work to solve large scale, system-level problems. You must be comfortable working with unknowns and ambiguous solutions, and you must be passionate about promoting public education and advancing educational equity.

What Will You Be Doing?

  • Leading a team charged with the virtual training and individual support of educators who use
  • Ensuring that the design of virtual training is continually improved upon to align with both the education policy landscape (new mandates, changes in standards etc.), as well as counseling and instructional best practices.
  • Designing, and/or obtaining training to support the development of expertise on key content areas (such as financial aid) and functionality in order to make the team effective in supporting end users.
  • Directly managing up to two Deputy Directors, coaching them to ensure the team is supported and challenged to deliver on organizational objectives. The current team includes six people and is expected to grow.
  • Contributing an expert lens to inform curriculum and platform design that promotes alignment with the needs of educators.

What Skills and Characteristics Do You Need?

  • Ability to advance projects without detailed supervision, balance multiple responsibilities, and provide colleagues with well-reasoned and actionable proposals for advancing collective efforts.
  • Excellent professional judgment, verbal and written communication skills, and the ability to communicate with various levels of professionals.
  • Strong organizational, project, and time management skills.
  • Ability to mentor, empower, lead, and manage.
  • Thrive in a fast-paced environment with changing priorities and deadlines.
  • Meticulous attention to detail.
  • Integrity.
  • A focus on building trusting relationships and maintaining transparency.
  • Comfort providing and receiving honest and constructive feedback..
  • Willingness to model vulnerability in the workplace.

More about CCGI

The California College Guidance Initiative (CCGI) works to ensure that all 6th-12th grade students in California have access to a systematic baseline of guidance and support as they plan, prepare, and pay for postsecondary education and training. This baseline is provided by CCGI partners with K-12 school districts to support students, counselors, and parents with the systematic use of, including transcript-informed tools. also houses, audits, and transmits student data to help ensure more accurate and efficient decisions regarding admissions, financial aid, and course placement.

CCGI is a positive, diverse, and supportive culture. At our core, we prioritize the needs of students above all else. Everyone at CCGI works remotely. We are all located in various parts of California. We rarely meet in person. Instead, we make use of tools, such as ZOOM, Slack, and Salesforce, to communicate and document our work.

CCGI is housed at the Foundation for California Community Colleges but is an autonomous initiative with its own mission, goals, and leadership team.

The Foundation for California Community Colleges (Foundation) is committed to providing an environment of mutual respect where equal employment opportunities (EEO) are available to all employees and applicants without regard to race, color, ancestry, national origin, genetic characteristics, sex, gender identity, gender expression, sexual orientation, marital/parental status, political affiliation, religion, age, disability, pregnancy, childbirth, breastfeeding or veteran status. In addition to federal law requirements, the Foundation for California Community Colleges complies with applicable state and local laws governing non-discrimination in employment.

The Foundation for California Community Colleges is committed to workplace policies and hiring practices that comply with federal, state, and local law. During the hiring process, the Foundation is interested in hiring qualified candidates who are eligible and authorized to work in the United States. However, at this time, the Foundation is not able to sponsor visas. As a result, the Foundation cannot hire applicants that currently, or in the future, require immigration sponsorship for work authorization (i.e., H1B or F1 Student Visa).


If you have questions about CCGI career or RFP opportunities please contact us.