Manager, Technical Assistance

Career Opportunity

Manager, Technical Assistance

California, Remote

Posted: 7/26/22

The California College Guidance Initiative (CCGI) is looking for an addition to the Technical Assistance team that provides support to educators with aligning “a-g” courses with the University of California Office of the President’s Course Management Portal (CMP), the database used to determine students’ California State University (CSU) and University of California (UC) eligibility.

The California College Guidance Initiative streamlines the college planning and application process for California students and helps colleges access the information they need to inform key decisions about admission, first-year academic placement, financial aid, advising, and supportive services. The Technical Assistance Manager will support educators to improve the accuracy of K-12 transcript data and promote educators’ successful utilization of planning and application tools through addressing issues affecting the data-informed functionality of that impacts student accounts. Providing guidance to K-12 school districts/LEAs in improving the accuracy of transcript data and reconciling issues with CMP. Balancing ethical and organizational rules and boundaries while remaining approachable and friendly.

The ideal candidate for this position has meaningful experience in coaching students, families, and/or educators on the “a-g” requirements and making recommendations on which classes students should take based on their unique situations, abilities, and goals. They are also passionate about data integrity, can easily learn new technologies, and will apply their knowledge and skills to support the work we do.

We work to solve large scale, system-level problems. You must be comfortable working with unknowns and ambiguous solutions, as well as passionate about promoting public education and advancing educational equity.

What Will You Be Doing?

      • Liaise with K-12 school district/LEA leadership that oversees counseling, career pathways, and CMP management.
      • Support the development and facilitation of external meetings related to course clean-up and CMP alignment.
      • Apply content expertise to make recommendations to K-12 school districts/LEAs about how to improve the quality of their transcript data, including reconciliation of discrepancies between local course listings and course listings in CMP.
      • Provide strategic direction to K-12 school districts/LEAs to drive the resolution of transcript-informed data issues that impact student accounts on
      • Analyze and replicate transcript-informed issues and create cases in Salesforce to ensure resolution.
      • Actively contribute to a data-driven culture on the Technical Assistance team using processes that include a focus on continuous improvement.
      • Support the development of resources to quickly fulfill requests for technical assistance and resolve tickets related to data-informed functionality on as efficiently as possible.
      • Work collaboratively with other Technical Assistance Managers to prioritize and resolve cases in Salesforce.

What Is Your Formal Educational Experience?

      • A Bachelor’s degree is required.
      • Minimum of 2+ years of relevant experience. More preferred.
      • Familiarity with UC and CSU “a-g” undergraduate eligibility requirements, preferably via directly supporting students.

What Intangibles Do You Need?

      • Strong decision-making skills and collaborative spirit.
      • Impeccable writing skills, with the ability to efficiently and clearly communicate complex information in writing.
      • Excellent professional judgment.
      • Thrive in a fast-paced environment with changing priorities and deadlines.
      • Juggle multiple tasks with ease and grace.
      • Meticulous attention to detail.
      • Excellent verbal communication skills and the ability to communicate with various levels of professionals.
      • Strong organizational, project, and time-management skills.
      • Ready to thrive in a work culture with the following characteristics: collaboration and learning, data-driven practices, direct feedback, documentation, due diligence and preparation, professionalism and kindness, self-reflection, strategic thinking, and vulnerability.
      • Open and committed to using a nonviolent communication feedback model.

More about the Technical Assistance and User Support & Training Team

The team is composed of individuals, working remotely across California, that support K-12 school districts’ data quality improvement efforts through virtual training and providing responsive assistance to educators, students, and families who utilize the platform. Not all of us have a background in teaching or education, but we believe in continuous learning, are deeply self-motivated, and have a personal connection to the organizational mission around student equity.

Those who thrive here exhibit a growth mindset, are interested in improving and/or building their skill sets and are willing to take initiative to learn more. This role reports to the Deputy Director, Technical Assistance or Senior Manager, Technical Assistance.

More about CCGI

The California College Guidance Initiative (CCGI) works to ensure that all 6th-12th grade students in California have access to a systematic baseline of guidance and support as they plan, prepare, and pay for postsecondary education and training.

This baseline is provided by, which provides California students and educators with a wide range of college and career planning information and tools. The site also houses, audits, and transmits student data to help ensure more accurate and efficient decisions regarding admissions, financial aid, and course placement. CCGI provides technical assistance, support, and training to K-12 school districts in order to support students, counselors, and parents with the systematic use of, including its transcript-informed tools.

CCGI forms the core of the college planning and application tools in California’s newly-launched Cradle-to-Career System. Over the next few years, the Cradle-to-Career System will scale CCGI so that all California 6th-12th grade students can have free access to our transcript-informed tools.

CCGI is a positive, diverse, and supportive culture. At our core, we prioritize the needs of students above all else.

Everyone at CCGI works remotely. We are all located in various parts of California. We rarely meet in person. Instead, we make use of tools, such as ZOOM, Slack, and Salesforce, to communicate and document our work.

CCGI is housed at the Foundation for California Community Colleges but is an autonomous initiative with its own mission, goals, and leadership team.

The application process will be open until the position is filled.

The Foundation for California Community Colleges is committed to providing an environment of mutual respect where equal employment opportunities (EEO) are available to all employees and applicants without regard to race, color, ancestry, national origin, genetic characteristics, sex, gender identity, gender expression, sexual orientation, marital/parental status, political affiliation, religion, age, disability, pregnancy, childbirth, breastfeeding or veteran status. In addition to federal law requirements, the Foundation for California Community Colleges complies with applicable state and local laws governing non-discrimination in employment.

As the official nonprofit auxiliary to the Chancellor’s Office, we aim to ensure our team reflects the diversity of the California Community Colleges and the 2.1 million students, campuses, and communities it serves. Individuals are hired for their deep understanding of each population’s unique needs and will join a collaborative environment where each team member plays an important role in helping Californians across all communities improve their social and economic mobility and build a better future for themselves and their families.


If you have questions about CCGI career or RFP opportunities please contact us.