Senior Director, Technical Assistance and User Support and Training

Career Opportunity

Senior Director, Technical Assistance and User Support and Training

All candidates must live in California.

Posted: 8/16/21

The California College Guidance Initiative (CCGI) is looking for a strategic leader and experienced people manager and coach to lead the Technical Assistance and User Support & Training team.

Our ideal Senior Director, Technical Assistance and User Support & Training, has meaningful experience aligning programs with best practices and emerging trends in K-12 education, and they are dedicated to ensuring the team’s work is grounded in educational equity. This person can comfortably drive the investigation of issues, challenges, and opportunities arising from our work with educators, and they can quickly apply learning to inform strategy and team development.

This person is responsible for driving the strategic vision for CCGI’s work with K-12 districts and individual educators who use They lead talent development and coaching efforts to build the capacity of the Technical Assistance and User Support & Training teams, serve as a key and trusted thought-partner to all members of CCGI’s senior leadership and expanded leadership teams, and regularly lead cross-team collaborative efforts.

The Senior Director, Technical Assistance and User Support & Training will directly manage two Directors and two Deputy Directors, as well as an extended and growing team of 13. Additionally, the Senior Director, Technical Assistance and User Support & Training must be able to partner and collaborate with other subject-matter experts on a project-management basis.

You will be part of a team that works to solve large scale, system-level problems. As such, you must be comfortable working with unknowns and ambiguity, and an ability to move from ambiguity to concrete solutions, and you should have a passion for promoting public education and advancing educational equity.

What Will You Be Doing?

  • Direct ongoing program development to align with organizational goals, along with relevant state policy and educational trends.
  • Provide strategic guidance to support Directors and Deputy Directors in their ongoing development of processes to support K-12 districts.
  • Develop, iterate, and support regular and effective communication channels across the Technical Assistance and User Support & Training division.
  • Drive the K-12 district onboarding process and make certain that all key collaborators – Contracting, Technical Assistance, Communications, and User Support & Training – are engaged and fulfill their responsibilities.
  • Regularly convene Directors and Deputy Directors to shape data-informed routines for these leaders to assess progress towards programmatic milestones, grow a team culture, and maximize their expertise and lens.
  • Cultivate partnerships with county offices of education and institutions of higher education.
  • Thought-partner with organizational leaders on other teams to propel the work forward from a variety of perspectives.

What Is Your Formal Educational Experience?

  • A Bachelor’s degree is required. An advanced degree is preferred
  • Minimum of seven (7) + years of experience working within a public K-12 or college context, either within the system or in collaboration with the system.
  • Minimum of seven (7) + years of experience as a supervisor, coach, and organizational leader.

What Intangibles Do You Need?

  • Strong decision-making skills and collaborative spirit, with the ability to take abstract brainstorming and generate concrete proposals for action.
  • Advance projects without detailed supervision, balancing multiple responsibilities and providing colleagues with actionable proposals for advancing collective efforts.
  • Thrive in a fast-paced environment with changing priorities and deadlines.
  • Juggle multiple projects of various scopes with ease and grace
  • Meticulous attention to detail.
  • Excellent verbal communication skills and the ability to communicate with various levels of professionals.
  • Strong organizational, project, and time-management skills.
  • A committed, experienced, and compassionate people manager.

More about CCGI

The California College Guidance Initiative (CCGI) works to ensure that all 6th-12th grade students in California have access to a systematic baseline of guidance and support as they plan, prepare, and pay for postsecondary education and training.

This baseline is provided by, which provides California students and educators with a wide range of college and career planning information and tools. The site also houses, audits, and transmits student data to help ensure more accurate and efficient decisions regarding admissions, financial aid, and course placement. CCGI provides technical assistance, support, and training to K-12 school districts in order to support students, counselors, and parents with the systematic use of, including its transcript-informed tools.

CCGI is a positive, diverse, and supportive culture.

Everyone at CCGI works remotely. We are all located in various parts of California. We rarely meet in person. Instead, we make use of tools, such as ZOOM, Slack, and Salesforce, to communicate and document our work.

CCGI is housed at the Foundation for California Community Colleges but is an autonomous initiative with its own mission, goals, and leadership team.

The Foundation for California Community Colleges (Foundation) is committed to providing an environment of mutual respect where equal employment opportunities (EEO) are available to all employees and applicants without regard to race, color, ancestry, national origin, genetic characteristics, sex, gender identity, gender expression, sexual orientation, marital/parental status, political affiliation, religion, age, disability, pregnancy, childbirth, breastfeeding or veteran status. In addition to federal law requirements, the Foundation for California Community Colleges complies with applicable state and local laws governing non-discrimination in employment.

The Foundation for California Community Colleges is committed to workplace policies and hiring practices that comply with federal, state, and local law. During the hiring process, the Foundation is interested in hiring qualified candidates who are eligible and authorized to work in the United States. However, at this time, the Foundation is not able to sponsor visas. As a result, the Foundation cannot hire applicants that currently, or in the future, require immigration sponsorship for work authorization (i.e., H1B or F1 Student Visa).


If you have questions about CCGI career or RFP opportunities please contact us.