Technical Assistance Manager
Technical Assistance Manager
California, Remote
Posted: 8/31/23
The California College Guidance Initiative (CCGI) is seeking an effective facilitator and collaborator to join our Technical Assistance team in serving K12 school districts in the Northern California & Bay Area region.The Technical Assistance Manager role supports K12 partner districts to effectively bring students’ high school transcript data to CaliforniaColleges.edu.
The California College Guidance Initiative serves as the State’s official technical assistance provider for supporting K12 school districts in aligning “a-g” courses from their local systems with the UCOP Course Management Portal (CMP) database that is used to determine students’ California State University (CSU) and University of California (UC) eligibility. The Technical Assistance Manager supports K-12 school districts/LEAs in improving the accuracy of transcript data and reconciling issues with CMP. They also provide guidance on how to address issues affecting the data-informed functionality on CaliforniaColleges.edu that impact student accounts.
You will be part of a team that works to solve large-scale, system-level problems. As such, you must be comfortable working with unknowns and ambiguous solutions, and you should have a passion for promoting public education and advancing educational equity.
What Will You Be Doing?
- Liaise with K-12 school district/LEA leadership that oversees counseling, career pathways, and CMP management.
- Daytime travel and in-person attendance at events and meetings, as needed. Ability to operate a personal vehicle for CCGI business and possess a current, valid California driver’s license, insurance and a clean driving record. All mileage is reimbursable.
- Support the development and facilitation of external meetings related to course clean-up and CMP alignment.
- Apply content expertise to make recommendations to K-12 school districts/LEAs about how to improve the quality of their transcript data, including reconciliation of discrepancies between local course listings and course listings in CMP.
- Provide strategic direction to K-12 school districts/LEAs to drive the resolution of transcript-informed data issues that impact student accounts on CaliforniaColleges.edu.
- Analyze and replicate transcript-informed issues and create cases in Salesforce to ensure resolution.
- Actively contribute to a data-driven culture on the Technical Assistance team, using processes that include a focus on continuous improvement.
- Support the development of resources to quickly fulfill requests for technical assistance and resolve tickets related to data-informed functionality on CaliforniaColleges.edu as efficiently as possible.
- Work collaboratively with other Technical Assistance Managers to prioritize and resolve cases in Salesforce.
What Technical Skills Do You Need?
- Bachelor’s degree preferred, in lieu of a degree, 3+ years relevant experience may suffice. At least three years experience working with K-12 California high school transcript data
- Familiarity with UC and CSU “a-g” undergraduate eligibility requirements, preferably via directly supporting students.
- Experience with Salesforce preferred, or similar Customer Relationship Management tool.
What Intangibles Do You Need?
- Strong decision-making skills and collaborative spirit.
- Impeccable writing skills, with the ability to efficiently and clearly communicate complex information in writing.
- Excellent professional judgment.
- Thrive in a fast-paced environment with changing priorities and deadlines.
- Juggle multiple tasks with ease and grace.
- Meticulous attention to detail.
- Excellent verbal communication skills and the ability to communicate with various levels of professionals.
- Strong organizational, project, and time-management skills.
- Ready to thrive in a work culture with the following characteristics: collaboration and learning, data-driven practices, direct feedback, documentation, due diligence and preparation, professionalism and kindness, self-reflection, strategic thinking, and vulnerability.
- Open and committed to using a nonviolent communication feedback model.
More about the Technical Assistance team
The team is composed of individuals, working remotely across California, that support K-12 school districts’ data quality improvement and providing responsive assistance to educators who utilize CaliforniaColleges.edu platform. Not all of us have background in teaching or education, but we believe in continuous learning, are deeply self-motivated, and have a personal connection to the organizational mission around student equity.
Those who thrive here exhibit a growth mindset, are interested in improving and/or building their skill sets and are willing to take initiative to learn more. This role reports to the Director of Technical Assistance.
More about CCGI
The California College Guidance Initiative (CCGI) works to ensure that all 6th-12th grade students in California have access to a systematic baseline of guidance and support as they plan, prepare, and pay for postsecondary education and training.
This baseline is provided by CaliforniaColleges.edu, which provides California students and educators with a wide range of college and career planning information and tools. The site also houses, audits, and transmits student data to help ensure more accurate and efficient decisions regarding admissions, financial aid, and course placement. CCGI provides technical assistance, support, and training to K-12 school districts in order to support students, counselors, and parents with the systematic use of CaliforniaColleges.edu, including its transcript-informed tools.
CCGI is a positive, diverse, and supportive culture. At our core, we prioritize the needs of students above all else. Everyone at CCGI works remotely. We are all located in various parts of California and make use of tools, such as ZOOM, Slack, and Salesforce, to communicate and document our work. While some people regularly travel locally and/or statewide for required business meetings, we only occasionally conduct internal meetings in person.
CCGI is housed at the Foundation for California Community Colleges but is an autonomous initiative with its own mission, goals, and leadership team.
The application process will be open until the position is filled.
The Foundation for California Community Colleges is committed to providing an environment of mutual respect where equal employment opportunities (EEO) are available to all employees and applicants without regard to race, color, ancestry, national origin, genetic characteristics, sex, gender identity, gender expression, sexual orientation, marital/parental status, political affiliation, religion, age, disability, pregnancy, childbirth, breastfeeding or veteran status. In addition to federal law requirements, the Foundation for California Community Colleges complies with applicable state and local laws governing non-discrimination in employment.
As the official nonprofit auxiliary to the Chancellor’s Office, we aim to ensure our team reflects the diversity of the California Community Colleges and the 2.1 million students, campuses, and communities it serves. Individuals are hired for their deep understanding of each population’s unique needs and will join a collaborative environment where each team member plays an important role in helping Californians across all communities improve their social and economic mobility and build a better future for themselves and their families.